Red Barn Lumber and Supply Consumer Policy
Effective Date: 1/1/2025
1. Purpose This Consumer Policy outlines the commitments of Red Barn Lumber and Supply to our customers regarding product quality, pricing, service, and returns. Our goal is to ensure a positive shopping experience and customer satisfaction.
2. Product Quality
- We guarantee that all products sold at Red Barn Lumber and Supply meet industry standards for quality and safety.
- In the event of product defects, customers are encouraged to contact us for resolution.
3. Pricing
- All prices are clearly marked and include applicable taxes. We strive to maintain competitive pricing and will honor any advertised prices.
- Promotions and discounts will be communicated through our website and in-store signage.
4. Customer Service
- Our staff is trained to assist customers with product selection, project advice, and general inquiries.
- We welcome feedback and suggestions to improve our services and product offerings.
5. Returns and Exchanges
- Customers may return unused products within 30 days of purchase for a full refund or exchange with a valid receipt.
- Special orders and custom-cut materials are non-returnable unless defective.
- Damaged items must be reported within 48 hours for proper handling.
6. Privacy Policy
- We are committed to protecting customer information. Personal data collected during transactions will be kept confidential and used solely for the purpose of providing services.
7. Warranty Information
- Many products come with manufacturer warranties. Customers should retain receipts and warranty information for future reference.
8. Compliance with Laws
- Red Barn Lumber and Supply adheres to all local, state, and federal regulations regarding the sale of goods and consumer rights.
9. Contact Information For any inquiries, please contact us at:
Red Barn Lumber and Supply
39 S. Maple St. Waynesville, OH 45068
513-897-6020
Redbarnlumberoh@yahoo.com
redbarnlumberoh.com
10. Policy Changes Red Barn Lumber and Supply reserves the right to modify this Consumer Policy at any time. Changes will be posted in-store and on our website.
We appreciate your business and look forward to serving you! Thank you for choosing Red Barn Lumber and Supply.